Privacy Policy

Your privacy is important to us. We only collect your information to provide personalized care and manage appointments or orders. We will never sell or share your data without your consent, unless required by law.
We follow strict security measures, including HIPAA compliance, to protect your information. You can access, update, or request deletion of your data anytime.
For questions, contact us at info@drtandacook.com.
Thank you for trusting us with your health!

Cancellation Policy

  • Cancellations Allowed Before Lab Orders are Placed:
If you need to cancel a program that involves lab testing, cancellations will be accepted only if lab orders through Rupa Health have not yet been submitted.
  • Non-Refundable Lab Orders:
Once lab orders are placed through Rupa Health, cancellations or refunds may no longer be possible. Additional fees may also apply for changes to lab-based programs. Please contact us immediately at info@drtandacook.com if you need to make changes to your program.

Refund Policy

At the Regenerative Medicine Collection, we are committed to providing the highest level of care and service. However, we understand that situations may arise where you feel your expectations were not met. Please review our refund policy below:

  • Services Not Rendered or Not Provided as Promised:
If a service you purchased was not delivered or did not meet the agreed-upon terms, you may be eligible for a refund. Please contact us at info@drtandacook.com within 14 days to discuss your concerns.
  • Final Sale on Completed Services and Programs:
Once a service, program, or package has been fulfilled or delivered, it is considered final sale, and no refunds will be issued.